Privacy Policy

Effective: April 19, 2022

This Privacy Policy informs you of important information about how GramLabs, Inc. d/b/a StormForge (“StormForge,” “we,” “us” or “our”) processes the personal data that we collect in online and offline formats, the privacy practices we undertake, the types of data we collect, how we secure that data, and how long we retain that data.

When we use the term “Services” we mean to refer collectively to:

  • Our software platform (the “Platform”) and other software-related products and services which we may make available from time to time;
  • Our professional services related to the Platform; and
  • The information and services provided through websites owned and controlled by us, including the website at, and any related mobile applications owned or controlled by us (the “Site(s)”).


We may collect your Personal Data through different means:

1. when you decide to interact with us, either by providing us your information through the “Contact Us” page or other forms on the Site, by email, regular mail, or telephone;

2. when you visit our Site or interact with the Platform, through automated data tracking technology; and

3. when you become a customer of StormForge and provide us with information directly or authorize third parties to provide us Personal Data.

It is up to you whether you want to provide us with information or authorize third parties to provide us with information. When we ask you to provide information, you can decline and still visit the Site to learn more about us and what we do. However, if you choose not to provide information to us, we may be unable to provide you our Services.


We may collect the following types of personal data, which are or may be capable of identifying an individual (“Personal Data“):

Types of Information You May Provide to Us:

  • Name, address, communication preferences, email address, password, company name, telephone numbers, address;
  • Customer information that you provide to us or that you authorize third parties to release to us;
  • Payment information; and
  • Records of your correspondence with us, including messages submitted through chat functionality in the Site and the Platform.

If you submit any Personal Data to us relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting Personal Data, you grant StormForge the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the Site and in providing our Services.

In using the Platform or the other Services, you may provide us with technical data or other data which is either anonymized or not otherwise related to any identifiable individual. Such data is not considered “Personal Data” for purposes of this Privacy Policy.

Types of Information We Collect Through Technology:

When you use our Site, we use Google Analytics, to gather information on how visitors are using the Site. Specifically, we use technology to gather information about the browser, device, internet connection, IP address, time zone setting, operating system and platform, via cookies employed on our Site.  An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers (including mobile devices and tablets) and servers to recognize and communicate with one another. We collect IP address information so that we can properly manage our system and gather information about how our site is being used. This includes the device type and browser you are using, location data, the pages you are viewing and your interactions on the page. Your IP address may be associated with records containing Personal Data. We collect details of visits to our Site, including the volume of traffic received, logs and the resources that you have accessed. We may also collect certain location information such as your mobile device’s GPS signal, or information about nearby WiFi access points and cell towers.

Additionally, when you use our Site or the Platform, we use messaging and chat tools provided by Intercom ( to enable customers and visitors to our Site to communicate with us. Intercom’s Privacy Policy, available at, describes the nature of the information that may be collected if you choose to make use of this functionality.

Please also see the Cookies Notice section below for more information about these technologies.


We only collect the information reasonably necessary to respond to inquiries about our Services, to provide you the Services, to carry out our operations, as required by law, and for the other legitimate business purposes, under applicable laws, as summarized below:

  • To inform you about the Services in which you have indicated an interest; Respond to your questions and requests and improve customer service; To assist in business development and general marketing and building relationships;
  • To record your name and contact information, and other Personal Data for legitimate business purposes, so that we can provide our Services;
  • To perform our contract with you if you become a customer; satisfy contractual necessity to conduct our operations and provide you with the services and products we offer; to perform essential business operations and to manage your account; to contact you with information that may be of interest to you;
  • To improve the Site to provide you with better services, for example, we may use your personal data to improve the layout of our website based on the click path you utilized to access certain information within the website; and
  • To comply with legal obligations and professional responsibilities; To verify your identity or conduct internal audits or reviews.

We do not monitor or profile visitors to our Site or collect, in any automated manner, any special categories of sensitive Personal Data about you.  No automated decision-making, including profiling, is used when processing your Personal Data.

Additional Uses of Personal Data:

In addition to the uses described above, we may use your Personal Data for the following purposes if you become a customer.  Some of these uses may, under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to you, or are necessary to serve our legitimate interests in the following business operations:

  • Providing you with newsletters, articles, alerts and announcements, and other information that we believe may be of interest to you;
  • Providing you with marketing information about our services and;
  • Conducting research, surveys, and similar inquiries to help us understand customer needs;
  • Analyzing your interactions with us and our website, and improving our products, services, programs, and other offerings;
  • Preventing, investigating, or providing notice of fraud, unlawful or criminal activity, or unauthorized access to or use of Personal Data, our Site or data systems; or to meet legal obligations; and
  • Enforcing our Terms of Use, Subscription Agreement, and other agreements.


We may disclose aggregated information that does not identify any individual (and therefore, is not deemed to be Personal Data) without restriction.  We share Personal Data with the following categories of recipients:

Third-party vendors.  Your Personal Data will only be shared with and processed by our affiliates and non-affiliated third-party service providers as permitted by law and for the purposes described in this Privacy Policy.  We may disclose Personal Data to certain non-affiliated specialized service providers, including professional advisors, consultants, insurers, technical service providers, and other third parties, who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.  We may disclose your Personal Data to third-party service providers to provide us with services such as Site hosting, including information technology and telephony services, and related infrastructure, customer service, e-mail delivery, auditing and other similar services.

Corporate affiliates. We may share your information with our corporate affiliates that are subject to this policy.

Business transfers. When applicable, we may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.

With your consent or at your direction. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.

Other legal reasons.  In addition, we may use or disclose your Personal Data as we deem necessary or appropriate: (1) under applicable law; (2) to respond to requests from public and government authorities; (3) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our affiliates; (6) to protect the rights, privacy, safety or property of StormForge, our affiliates, you, and others; and (7) to enforce our Terms of Use and other agreements.

StormForge keeps Personal Data on file, but does not share, sell, license or transmit this information to third parties or external vendors except as set forth herein or unless required to do so by legal, judicial or governmental proceedings, or to provide the services requested.


We use reasonable organizational, technical and administrative measures to maintain the privacy and security of your Personal Data within our organization.  Accordingly, we prevent unauthorized access by a secure firewall and use of security technologies to protect the integrity and privacy of any Personal Data you provide.  Although we work hard to protect your Personal Data, StormForge cannot guarantee the security of any information you transmit to us through online forms and applications, and you do so at your own risk.  Please note that email is considered a nonencrypted (and therefore nonsecure) form of communication, and it can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use email to communicate information that you consider confidential.  Unfortunately, no data transmission or storage system can be guaranteed to be secure at all times.  If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the Contact Us section below. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.


California residents are entitled once a year, free of charge, to request and obtain certain information regarding what information of yours we may have collected; our disclosure, if any, of certain categories of Personal Data to third parties for their direct marketing purposes in the preceding calendar year; to request deletion of your data; and to opt out of any such sale of your data. We do not share Personal Data with third parties for their own direct marketing purposes. To make such a request, please contact us at:


One Broadway, 14th Floor,
Cambridge, Massachusetts, 02142
United States

Phone: (617) 209-3159

You may opt out of any marketing by us and from the disclosure of your Personal Data to third parties.


Your Personal Data will be treated in a secure and confidential manner, using appropriate technical and organizational measures, in compliance with all applicable laws and regulations, including the European General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and the Swiss Federal Act on Data Protection. Depending on the context in which Personal Data is provided, we may be a data processor (“processor”) or a data controller (“controller”) of your Personal Data.

As applicable under the GDPR and UK GDPR, individuals have additional rights including the following:

  • to obtain a copy of your Personal Data together with information about how and on what legal basis that Personal Data is processed;
  • to rectify inaccurate Personal Data (including to have incomplete Personal Data completed);
  • to erase your Personal Data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);
  • to restrict processing of your Personal Data under certain circumstances;
  • to export certain Personal Data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you and the processing is carried out by automated means;
  • to withdraw your consent to our processing of your Personal Data (where that processing is based on your consent, without affecting the lawfulness of processing based on consent before its withdrawal);
  • to obtain, or see a copy of the appropriate safeguards under which your Personal Data is transferred to a third country or international organization; and
  • to object to our use and processing of your Personal Data that is conducted on the basis of our legitimate interest. You also have the right to object at any time to any processing of your Personal Data for direct marketing purposes, including profiling for marketing purposes.

Lodging a Complaint: You also have the right to lodge a complaint with your local supervisory authority for data protection, or privacy regulator. A list of data protection supervisory authorities is available at

Submitting a Request: To exercise the above rights or contact us with questions or complaints regarding our treatment of your Personal Data, contact us at Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will respond to your request within the applicable timeframes set out by law.

International Transfers: If you are located within the European Economic Area, the United Kingdom or Switzerland, you should note that your Personal Data may be transferred to countries outside these jurisdictions, including the United States where we or certain of our third-party service providers are located. The United States is deemed by the European Union to provide inadequate data protection. Transfers of your Personal Data between us and a third party shall be done pursuant to adequate protections, which may include Standard Contractual Clauses, your explicit consent, and/or other permitted mechanisms under applicable law. Transfers of your Personal Data to us from our German affiliate, StormForger GmbH, is transferred pursuant to an intra-group data processing agreement that incorporates the Standard Contractual Clauses.

In addition, please check the following sections of this Privacy Policy: “How we Collect Your Personal Data”; “Types of Personal Data we Collect”; “How and Why we Use Your Personal Data”; and “How we Share and Disclose Personal Data”.

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, including the processing of your personal Data, if you would like to exercise your data rights under applicable laws, or if you believe your privacy rights have been violated, please contact us as provide in the “How to Contact Us” section below.


This website is only intended for individuals who are at least 18 years of age. We do not knowingly encourage or solicit visitors to this website who are under the age of 18 or knowingly collect Personal Data from anyone under the age of 18 without parental fiduciary consent. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at


We may periodically send you relevant alerts and newsletters by e-mail. To help improve our marketing activities, we often receive a confirmation when you open an e-mail or click on a link included in one of these emails, if your computer supports such capabilities. Instructions on how to unsubscribe from these alerts and newsletters are included in each e-mail.


How we use Cookies.  We use cookies and related technologies (“Cookies”) to provide Services, gather information when users navigate through the Sites to enhance and personalize the experience, to understand usage patterns, and to improve our Sites, products, and Services.

Cookies on our Sites are generally divided into the following categories:

Essential Cookies.  These cookies are strictly necessary to provide you with our Services and to use some of their features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Services, you cannot refuse them without impacting how our Services function.

Performance and Functionality Cookies. These cookies are used to enhance the performance and functionality of our Services but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Analytics and Customization Cookies. These cookies collect information that is used to help us understand how our Services are being used or how effective our marketing campaigns are, or to help us customize our Services for you to enhance your experience.

Targeting Cookies. These record your visit to our Sites, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the Sites and other Sites you visit. These Cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Sites. You can delete these cookies via your browser settings. See below for further details on how you can control third-party targeting cookies.

Google Analytics.  This Site uses Google Analytics.  We will not and will not assist or permit any third party to pass information to Google that Google could use or recognize as personally identifiable data.  You may see how Google uses data when you use this Site at

Intercom Messenger and Chat. Our Site and the Platform use messenger and chat functionality from Intercom. Intercom’s performance and functionality cookies allow interaction with the Intercom Messenger (on domains and These cookies allow this interaction by remembering who you are and providing access to previous conversations you’ve had through the Messenger. For more information on the use of Cookies by Intercom, see the “Messenger Cookies” section of Intercom’s Cookie Policy at and Intercom’s Privacy Policy at

How to Control Cookies:

You can review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your settings, you may not be able to use features of the Sites. For more information on how to control or disable cookies in particular browsers, please see the following articles:

Google Analytics: To learn more about the use of Cookies by Google for analytics see To exercise choice regarding those Cookies, please see the Google Analytics Opt-out Browser Add-on at

Intercom: To learn more about the use of Cookies by Intercom, see the “Messenger Cookies” section of Intercom’s Cookie Policy at 

The opt-outs described above are device- and browser-specific and may not work on all devices.


Occasionally we may provide links to other sites for your convenience and information. These sites operate independently from our Sites and are not under our control. These sites may have their own privacy notices or terms of use, which you should review if you visit any sites linked through our Sites. We are not responsible for the content or use of these unrelated sites.


StormForge may change its Privacy Policy from time to time and at StormForge’s sole discretion. StormForge encourages visitors to frequently check this page for any changes to its Privacy Policy.


If you have any questions or concerns about this Privacy Policy or our Personal Data handling practices, please contact us at:



One Broadway, 14th Floor
Cambridge, Massachusetts, 02142
United States

Phone: (617) 209-3159